Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Become a Partner

Partner & Services Certified
Aventus
Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0(26)
Partner
CatalyzeX
CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.
(0)
Elite & Services Certified
TalentPop
TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0(37)
Elite Partner
Vervaunt
Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.
(0)
Premier & Services Certified
omnie
omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
5.0(77)
Elite & Services Certified
Springboard
Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
5.0(105)
Partner
Hire Horatio
At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.
5.0(7)

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Let us match you

Gorgias will do all the work to match you with the best Service Partners.

Meet Elisha, your Service Partner matchmaker.

Billow is a business development firm that specializes in cloud-based software, customer journey mapping, and business process analysis and optimization. As per our philosophy, we’re not resellers. Instead, we focus on the unique workflows of our clients, matching them with usable, powerful, cloud-based solutions. We deal with everything from customer experience and service, contact and sales management, as well as management issues such as scaling teams and services, reporting and data analytics, and change management. Our goal is an easy transition to better technology. Billow's Customer-centric and workflow-based implementation process is a proven methodology that puts the User at the center of everything we do. Amazing software can fail because of poor processes and disengaged Users; we will ensure that Gorgias is your employees' favorite technology!

Notre agence est spécialisée à 100% dans la création de sites E-commerce sur Shopify & Shopify Plus Nous sommes Partner Shopify mais surtout Experts certifiés par Shopify depuis 2017 et agence Shopify Plus officielle LobsTTer est une agence 360° avec plus de 500 missions depuis 14 ans. Nous pouvons vous accompagner sur tout le périmètre Ecommerce qui s'agisse de l'audit, la réalisation de maquettes, l'intégration et la création du site e-commerce puis l'accompagnement en stratégie marketing, SEO et bien sur le développement de nouvelles fonctions ou API. Nous avons la meilleure note de 4,9/5 avec plus de 140 avis officiel sur le site de Shopify Expert, alors contactez-nous !

Lucid is a Shopify Plus agency that helps brands grow by focusing on the fundamental best-practices of ecommerce development. We are a people-first team built around our passion for our craft, integrity, and a genuine desire to do exceptional work. We work with brands that are motivated and care about putting products into the world that matter. We believe in the process of discovery—to fully understand the problems we are setting out to solve, so we can lead with data and expertise as opposed to whims and opinions. We love big picture ideas and ambitious goals—but also believe in the value of “low-hanging fruit” and incremental wins. We value nimbleness and agility and lead our clients with discipline and expertise—focusing more on goals and objectives than pre-prescribed solutions. We are one of the original 12 Shopify Plus partners—and have been working with Shopify for over 15 years. Lucid was founded in 2000 in New Zealand and is now based in New York City.

Varfaj’s mission is to help industry changing brands by taking technology off of their plate. We do this by assembling a lean team of senior experts to strategize and execute migrations to Shopify, website redesigns, and CRO optimizations. Our lean team ensures that each project gets the personal touch it deserves. From top to bottom, our designers, project managers, and developers cultivate a trusting relationship with our clients. This results in seamless projects and supercharged revenue. As a Shopify Plus Partner, our team has expertise with every type of Shopify project and pride ourselves on being flexible and collaborative partner.

Sandhill Digital

SANDHILL DIGITAL IS AN ACCLAIMED PERFORMANCE MARKETING AGENCY SCALING BRANDS WITH CROSS-PLATFORM, DATA-DRIVEN STRATEGIES AND BEST-IN CLASS CREATIVE.

Astound Commerce

Astound Commerce propels revenue and relationships by developing innovative commerce experiences. Our solutions address every channel, every touch point and every step of the shopping journey because commerce is about more than checkout and conversion. Through a forward-thinking, results-driven approach, Astound Commerce serves leading brands such as Louis Vuitton, Calvin Klein, Aqua-Aston Hospitality, L’Oréal, Under Armour, Jimmy Choo, Johnson & Johnson, M&M's, and Versace. We combine world-class technology, innovative customer experience, customer engagement strategy, research and a proven methodology to deliver exceptional commerce experiences for global customers.

Online Marketing Gurus

Online Marketing Gurus is an Evidence-Based Digital Marketing Agency, trusted by 1,000s worldwide. We're the best-reviewed agency, rated 4.9/5 stars on Google with over 320+ reviews. We make the complex digital world simple for every business, so you can create real revenue results every time. Ready to grow? The Gurus are here to help with integrated SEO, PPC, Social Media Advertising and Content Marketing campaigns. By pouring $1M+ into our own Research and Development Department, we try, test and prove every strategy to see what really works. Plus, we produce our own innovative tools to tackle the future of marketing. Since 2012, OMG has partnered with 1,000+ companies and grown to a team of 100+ Gurus. We've also received recognition through several awards, including the Smart50, Deloitte Technology Fast 50, Financial Times 1000 High-Growth Companies and BRW Fast Starters

Emberger Consulting LLC

We are a lifecycle marketing agency specializing in email, push, and SMS. Although we support an array of ecommerce and direct to consumer brands, our sweet spot is the food and beverage space. What makes us different is our affinity for technology and our project management expertise, meaning we carry a deep understanding of marketing technology and how to make it work for you.

Alinga is an extremely talented and highly experienced team of eCommerce specialists that produces high converting web solutions for growing local and global businesses on the Shopify and Shopify Plus platforms. Our aim is to produce beautiful, high converting stores, grow and scale eCommerce businesses and bring over 20 years of experience working with startups to enterprise-level clientele and would love to work with you and be part of the journey together.

Milk Bottle Labs

Shopify. We get it. With close to a decade of practical, professional experience with the platform, we understand the challenges you’re experiencing – and we’re ready with the solutions. Shopify Experts since 2014, Milk Bottle Labs are Ireland's only fully dedicated Shopify agency. From running our own stores to building them for an international client base, you’ll find us with our sleeves rolled up, quietly delivering outstanding results. Businesses all over the world rely on Milk Bottle Labs’ expertise. Whether you’re looking to migrate to Shopify Plus, or simply get your Shopify store firing on all cylinders, we’ll make it happen.

BluOryx is a growth and retention agency for DTC brands. We are Shopify Partners and experts in Lifecycle Marketing.

Digital Autopilot

We help businesses like yours to rapidly generate leads & sales using measurable, data-driven strategies that leverage the latest in automated marketing technologies.

Digital Dash Inc

We are a creative agency helping B2C businesses create a refreshing brand & marketing campaign that stands out from their competitors. We ensure that your brand tells a story to your customers from the first time they see your company logo to the end of a customer journey at the checkout page. We achieve this through our services such as Branding & Development, Content Creation & Social Media Management, Facebook & Google Advertising & more...

pb+j builds brave digital brands into enduring classics and birth transformative e-commerce experiences... and it's not gross at all. We are a top-rated eCommerce agency with expertise working with premium, high-touch e-commerce brands at a critical point of growth and reinvention that need to transform their online brand and website performance. We help to pinpoint blind spots and opportunities, create mouth-watering digital implementations, and accelerate success and massive results (and we've done it for more than 450+ clients). If you are a self-made success, innovative trail-blazer, professional tastemaker, and rule-breaking challenger that is hungry for growth and serious about doing what it takes to see your vision become a vivid reality, we are made for each other like peanut butter and jam. With deep experience in Digital Strategy, Website Design, UX / UI Design, Website Development, E-commerce Design and Development, Conversion Optimization, Brand Identity, and Pun Mastery, we're a lot of things but normal is not one of them.

C(x)atalyze is the first ever Un-BPO (UPO). We are changing the way customer service partnerships are defined. How? 1. Unlike every other BPO, we put your goals first. That means being Gorgias experts, using automations wherever we can, embracing AI, and building a proactive customer service environment to maximize the ROI from your customer service agents 2. We hire the best talent, PERIOD. All of our agents love CX, and they all speak incredible English. If they do not speak incredible English, they do not work at C(x)atalyze 3. We treat our talent amazing so you can keep your talent longer-term

Common Thread Collective

Common Thread Collective is an online sales agency focused on helping scale brand's e-commerce revenue with the overarching mission to help entrepreneurs achieve their dreams. The agency is made up of paid media services, content production, web development, branding, and influencer marketing and takes a holistic approach to develop a pathway for direct to consumer growth.

Kadro Solutions

Founded in 2001, our employee owned firm has consistently delivered scalable, enterprise class eCommerce solutions that work. Our expertise, our ability to evolve with the needs of our clients, and our commitment to customer service results in a common experience of very satisfied and loyal clients. We specialize in Adobe Commerce/Magento eCommerce platform solutions.

Accelerate Your Growth Built by former Facebookers. Trusted by growing businesses, everywhere. Your unique business deserves a customized growth marketing solution that delivers tangible results. Trust Powers Everything We Do. At Acceler8 Labs, trust is our cornerstone. Our journey began within the heart of Facebook, where our founders honed their expertise helping build the world’s leading social platform. With roots in Facebook’s innovation hub, we understand the digital landscape like no other. Our experience shapes our strategic approach, elevating your brand above the competition and cutting through trends and industry buzzwords to deliver real world results. With this ‘insider’ experience, we give your business invaluable insights into the inner workings and mysteries of the top platforms like META, Google and TikTok. No more guessing, hoping and wondering what works, just facts informed by first hand understanding and data. We understand each platform’s algorithms, audiences, targeting capabilities, and best practices like no one else, allowing us to unlock unparalleled opportunities for your brand to reach new heights.

Ultrō is a consultancy and digital agency for brands that need memorable and quality interactions with their customers. Focused on end users and clients experience, we collaborate with forward-thinking brands to create aesthetic and business-oriented solutions — from brand building to digital commerce. Thanks to a strong combination of strategy, design and technology, we provide you with clear objectives and effective solutions to achieve your digital transformation.

We design compelling brands and create beautiful, user-friendly, mobile responsive websites built to engage and convert users. We provide digital marketing services to increase traffic, engagement, and sales.

Digital infrastructure architecture and build outs for innovative d2c and b2b businesses.

We are a web agency specialized in E-Commerce.

L’agence PM est une agence Shopify e-commerce. Nous accompagnons nos clients de l’identité visuelle à l’intégration de leur site e-commerce sur-mesure. Nous proposons également des services en développement d'applications et en SEO. Nos maîtres-mots : Créativité, professionnalisme & soucis du détail

GENE is the Magento agency Making Ecommerce Better We offer ecommerce brands all the ecommerce bits they need: from Strategy and Data to Design, Development and DevOpson the Adobe Commerce Platform. What makes our clients happy? We think like business owners, making decisions for the long term. We work with radical collaboration as one team, allowing ideas to come from every discipline and giving clients reassuring transparency. And finally, we offer unlimited support, so that your website is up and running whatever the weather.

Permalight NYC LLC

Permalight helps DTC brands focus on their core business by planning and executing against a shared digital strategy.

We are shopify and shopify plus experts. We specialize in providing online businesses with a range of services including visually appealing and user-friendly Shopify stores, comprehensive business evaluations, data-driven marketing plans, and top-notch applications, to help them break free from the ordinary and achieve e-commerce success. As a full-service digital agency, we have assisted numerous ambitious brands in surpassing their objectives with our exceptional e-commerce solutions. View our work here: https://xgentech.net/blogs/our-work

Mushdesk is a software development studio based in Spain. We help Shopify brands solve their technical issues so they can only focus on growing. At Mushesk, we are software developers. We craft apps and products to empower brands with the latest technology to scale their business. On the other hand, we combine our Shopify Plus platform knowledge and technical expertise to solve all technical problems and deliver custom storefront experiences any Shopify brand needs to grow.

Zettler Digital

Zettler Digital is a performance marketing, retention and website optimization agency built to unlock growth for ecommerce brands. Founded by leading digital marketing and ecommerce expert Ben Zettler, Zettler Digital has supported over 300 brands since 2014 across luxury, fashion, food, health & wellness, sports and lifestyle categories as well as world-class athletes. A Shopify Plus Consulting Partner, Meta Business Partner and Klaviyo Elite Partner, Ben Zettler's services include Shopify theme setup, website customizations, conversion rate optimization, email/text marketing management, Facebook/Instagram advertising management, Google Ads management, and more.

Impossible Machine

WE ARE THE PEOPLE’S AGENCY ... Hola. Bonjour. Guten tag. Salve. Konnichiwa. Asalaam alaikum. Hello, and nice to meet you! We’re Impossible Machine and we’re building the most people-centric performance marketing agency on the planet. Offering some of the most comprehensive yet approachable plans and pricing for any budget, we deliver on the promise of unparalleled value and results. Composed of a curated network of certified top practitioners in our respective disciplines, we provide some of the finest email, SMS, content, and video production services available, all of which will yield you industry-leading ROI, unrivaled growth and a great experience for everyone along the way. It’s that simple. WHY PEOPLE-FIRST? By prioritizing people, utilizing technology, lean-process methodologies and disruptive new service models, our aim is to deliver superior value along with an agency model that scales with our clients’ business and meets them on their terms, no matter where they are in their organizational lifecycle. We’re interested in building more sustainable and equitable long-term partnerships for everyone involved in the value chain, and it's through this guiding philosophy that we’ll help you reach your goals. GO FROM SURVIVING TO THRIVING Whether you’re searching for best-in-class email and SMS solutions, custom content, scroll-stopping video and motion graphics, or complete end-to-end customer journey management, Impossible Machine is your source for custom-tailored packages and retainers that will move the needle and won’t break the bank. With flexible plans and pricing, convenient, worry-free month-to-month contracts allow you to cancel anytime. Flex management tracks allow you to delegate, saving time and money, while a dynamic points-based deliverables system allows you to easily shift priorities based on the needs of your business and ever-changing market conditions. Intentionality around flexibility, adaptability and a frictionless experience is at the core of our ethos. READY. SET. GROW. Ready to take the next step in growing your business and achieving your goals? Contact us today for a complimentary consultation and account audit. You’ll come away with a solid understanding of how your business is performing, including areas to improve, and an actionable 90-day strategic roadmap that lays the foundation for igniting your next growth phase. We look forward to hearing from you and can’t wait to get started on your next project!