Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Become a Partner

Partner
CatalyzeX
CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.
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Elite & Services Certified
TalentPop
TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0(37)
Premier & Services Certified
omnie
omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
5.0(77)
Partner & Services Certified
Aventus
Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0(26)
Elite Partner
Vervaunt
Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.
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Elite & Services Certified
Springboard
Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
5.0(105)
Partner
Hire Horatio
At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.
5.0(7)

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Let us match you

Gorgias will do all the work to match you with the best Service Partners.

Meet Elisha, your Service Partner matchmaker.

We are an award-winning Shopify & Shopify Plus agency who help ambitious brands across the world make profitable ecommerce websites. As Shopify experts, we craft ecommerce solutions that engage customers and build with cutting edge Shopify technology to help merchants reach their strategic objectives.

SIXGUN is passionate about delivering rock solid SEO and digital marketing results with professionalism and rigour. SIXGUN focuses on scaling organisational growth and building sustainable results for the long-term, with a data-driven approach. As a Melbourne based digital marketing agency, SIXGUN focuses on the following core areas: Search Engine Optimisation, Search Engine Marketing, and Social Media Marketing. The experienced team at SIXGUN are passionate about seeing organisations grow while working on their mission to support meaningful causes.

Ultrō is a consultancy and digital agency for brands that need memorable and quality interactions with their customers. Focused on end users and clients experience, we collaborate with forward-thinking brands to create aesthetic and business-oriented solutions — from brand building to digital commerce. Thanks to a strong combination of strategy, design and technology, we provide you with clear objectives and effective solutions to achieve your digital transformation.

ShopTrade started with a mutual motive for what its tagline speaks of, 'All things Commerce!'. As a 360-degree branding space and a featured Shopify Partner/Expert, where one can get their extraordinary needs covered. We offer a range of solutions for fully-customizable e-commerce websites and themes, optimized UX design, intuitive UI, third-party systems integration, custom application development, conversion rate optimization, digital marketing, quality analysis, and web analytics strategy.

Fluency Firm is a full-stack growth marketing agency that uses a data-driven approach to help brands build and scale their audiences, customers, company, and revenue through creative, web design, CRO, performance media, analytics, and technology. Founded by a couple of DTC nerds working in tech, media, entertainment, and ecommerce for the last 15 years at brands like Hulu, NBC Universal, Sony Pictures, Anine Bing, Joie, and more. Fluency Firm sits at the intersection of commerce, tech, growth, and creative to act as your outsourced Chief Digital or Growth Officer. Services we offer: - Performance Marketing & Media Buying (Facebook, Google, Pinterest, TikTok, Snap, CTV, DRTV, OOH, Audio) - Ecommerce & Growth Strategy - CRM, Retention, & Email Marketing (Klaviyo, Listrak, SailThru, Salesforce, and more) - SEO - Conversion Rate Optimization

Kadro Solutions

Founded in 2001, our employee owned firm has consistently delivered scalable, enterprise class eCommerce solutions that work. Our expertise, our ability to evolve with the needs of our clients, and our commitment to customer service results in a common experience of very satisfied and loyal clients. We specialize in Adobe Commerce/Magento eCommerce platform solutions.

Kia Ora Digital

Say Kia Ora to growth with performance SEO. We're a performance-based agency, which means we get results! Let us show you how your business could grow! With Kia Ora Digital, you choose which pages you want to focus on. We work from a fixed pricing model, where you pay per page. Tell us which pages you want to prioritise, and we'll help to get you ranking. It’s simple as that! Our strategy gives you full transparency with clear expectations on what you'll receive each month. For more information on what is included and our pricing, please see our website: https://www.kiaoradigital.co.nz/pricing

Tidal Commerce is an outcome-focused eCommerce engineering firm helping merchants build and manage their digital store infrastructure, optimize customer experience and convert traffic to sales more efficiently. Founded in 2019 in Toronto, Tidal Commerce is an elite certified Shopify Plus Partner serving mid-market and enterprise clients in Canada and the United States. Services Include: Managed Services > We Manage You Grow. Ongoing support to manage, maintain, optimize, and support your online store and digital infrastructure, so you can focus on growing your business. Migration Services > Upgrade To Scale Up Planning, design, development, and platform migration services so you can scale your business and delight your shoppers with a differentiated brand experience. Marketing Services > Sell More Efficiently. Personalized Email and SMS marketing support informed by customer data so you can engage, acquire, retain, retarget, upsell or cross-sell to increase revenues. Consulting Services > Future Proof Your Business Understand your customers and competition, discover insights with data analytics, develop strategies, and identify technologies and automation to plan and build for the future. We don’t just build and manage digital infrastructure. We help you grow. At Tidal, Only The Outcome Matters. Work With The Tide.

A team of experts who specialise in growing eCommerce brands. Punch Buggy was created by a team of passionate individuals who live and breathe web technologies. With their specialist experience and ability to deliver, they have what it takes to grow eCommerce brands. With their ability to embrace the creative side of brands, and their energetic professional values, they turn tactical ideas into thriving executions. Punch Buggy are also Shopify, Klaviyo, Facebook, HubSpot and Google Partners. www.punchbuggy.com.au +61 2 8911 3849

pb+j builds brave digital brands into enduring classics and birth transformative e-commerce experiences... and it's not gross at all. We are a top-rated eCommerce agency with expertise working with premium, high-touch e-commerce brands at a critical point of growth and reinvention that need to transform their online brand and website performance. We help to pinpoint blind spots and opportunities, create mouth-watering digital implementations, and accelerate success and massive results (and we've done it for more than 450+ clients). If you are a self-made success, innovative trail-blazer, professional tastemaker, and rule-breaking challenger that is hungry for growth and serious about doing what it takes to see your vision become a vivid reality, we are made for each other like peanut butter and jam. With deep experience in Digital Strategy, Website Design, UX / UI Design, Website Development, E-commerce Design and Development, Conversion Optimization, Brand Identity, and Pun Mastery, we're a lot of things but normal is not one of them.

ATTN Agency is a full-service digital marketing agency with a focus on performance and growth. We provide marketing strategy and media buying services to brands + businesses spanning across all major digital advertising channels, such as paid social marketing, paid search marketing, and email marketing. Our marketing strategies are designed + developed based on each clients' unique goals. With a deep understanding of how digital content is consumed and spreads, ATTN Agency's strategists design, implement, and optimize a full-funnel approach to converting a prospect into a customer and in maximizing the lifetime value of each customer. Our media buyers and strategists are certified by Google, Facebook, Bing, Klaviyo, Hubspot, and more to ensure that our clients campaigns are always ahead of their competition. Start understanding your customer journey today with a performance audit from the strategists at ATTN Agency.

Facebook/Google ads + Email/SMS marketing team for e-commerce brands. We helped the brands like Onnit, Goli, No B.S. to generate over 500,000+ e-commerce transactions totaling $30M+ in revenue.

At TapSocial we help businesses grow by using the same Advance Advertising Technologies as the Top 100 Brands in the World. We partner with brands and grow accounts using Social Media, Search, Digital Advertising, Sales Funnels, Web Development, Call Centers, Automation tools, 3D Ads and much much more. Reach out today to see how we can help your business tap into these new amazing technologies! Tapsocial.io

Equinox Agents is the leading provider of 24/7 live chat teams for support and sales for eCommerce and software companies with more than 25 employees. We will help you increase conversions and lower your churn while spending much less. Equinox is HIPAA, GDPR, ISO 27001 compliant and has completed over 1 million high-quality chat conversations. We are passionate about helping businesses deliver personalized human interactions through the entire customer journey at scale. Unlike your in-house teams who may need to handle communication via multiple channels, we deliver the same or better quality at a drastically reduced cost given our laser focus on the chat experience. Unlike global outsourced body shops, we have high-quality dedicated technical teams that only work with eCommerce and Software companies.

Jaques Cilliers is the owner of We Got Grid. He made his start as a Freelancer late 2010 and haven't looked back since. You can be assured of top quality work that is well planned and meant to convert visitors into willing buyers. I offer a range of business services within the eCommerce space. As a Shopify expert, I am able to assist in setting up payment integration, email campaign, google ads set up, and Gorgias for expert customer integration. Get in Touch to Ask Me How I can Help You

With more than a decade using Shopify, we are not new to Ecommerce. That is why more than 500 SMEs, Entrepreneurs and Multinationals look to us to work on their ecommerce. Through design, development, creation of funnels and email marketing , we take cool brands, run by even cooler people, and implement them as if they were our own store. In addition to creating the best digital marketing courses focused on ecommerce in Latin America.

DIDO Agency is a Done-For-You email marketing agency for eCommerce businesses everywhere. With our cross-industry experience and data-driven email marketing strategies, we help eCommerce businesses boost their total online revenue by 20% to 75%. We focus exclusively on email marketing for eCommerce businesses. We know how to take your online store from where you stand now to its full potential. You get industry-standard knowledge paired with cutting-edge innovations tailored to your business. We enjoy working with big numbers. We love seeing your results grow as much as you do, and we know how to streamline the process to get you there. We lay out the strategy, and then experiment, test, and move quickly to deliver the returns you expect and more. No revenue share, no setup costs. Let’s schedule a time to talk about the true scale of your email marketing strategy: https://didoagency.com/contact/

OSE is an award-winning eCommerce agency specialising in Adobe Commerce (Magento) and Shopify solutions for growing brands. At OSE we offer best-in-market eCommerce design, development and support for merchants looking to increase revenue across their B2B and B2C sales channels. OSE has team members based in Brisbane, Sydney, Melbourne and Auckland, offering local support to a diverse array of ANZ retailers across a variety of industries. If you're looking for an eCommerce agency with a cutting-edge technical skills base and a goal-oriented approach to everything they do, then feel free to visit us at https://www.ose.com.au for more information.

We’re experienced direct to consumer operators and executives who get sh*t done, and have fun doing it. We’re well equipped to efficiently and successfully build, grow and execute to help you realize your brand’s potential. The work we tackle is varied and challenging. An engagement could be two months or for a year based on your needs. It can be creating, building, growing, fixing and/or day to day execution across the following areas: Supply Chain + CX * Customer Experience: Technology, metrics, insights, workflow, staffing * Supply Chain Management: End to end strategy * Fulfillment: Strategy, 3PL search + negotiation * Transportation: Strategy, Freight or parcel carrier search + negotiation * Packaging: Optimize components for shipping + customer experience, tracking inventory/budget Brand Experience * Marketing/Advertising: Strategy + analytics * Management of UX/UI * Management of Creative & Design * Management of Website Design & Technology partners * New channel expansion

Pipelabs speciality is the creation and management of growth-focused Omni-Channel Solutions. We’re passionate about envisioning and creating omni-channel eCommerce platforms that are designed and built for growth. Pipelabs specialises in consulting on, envisioning, designing and developing high availability, highly integrated end to end omni-channel solutions with best-of-breed partners like Klaviyo, Gorgias, Okendo and many others. We believe that a highly integrated, user-focused and easy to administer platform built with growth at its center is the secret to multi-channel e-commerce success, and we have the clients and partners to prove it.

We design, develop, and optimize e-commerce stores 🚀 • Over $100,000,000 in ecom sales • 500+ custom websites and apps developed • Featured speaker on Shopify & Amazon Get in touch to see how we can help! LanternSol.com | info@lanternsol.com | 5132582851

Knit, a full-service digital commerce agency, is the culmination of 10+ years of digital commerce innovation. Merchants hire us because they trust in our ability to deliver strategic, creative, and technology solutions that are value-focused, outcome-driven and deliver growth. We seek to partner with merchants that desire to push the boundaries of digital commerce, that are leaders, visionaries and brands that pursue excellence every day. We look forward to getting to know your business and exploring how we can partner.

Première agence expert Shopify France depuis 2015.

Most website development companies deliver business sites that lack interactivity and connection with the customer’s necessities. MKMage’s website development team recognizes the value of solid information architecture design and integrative branding that engages the customer from the first time they land on your site. Behind our perfect design lies website development that contains solid coding and web application design with targeted features that will help you grow your business. As long as your goal is to build something that is totally awesome, we are here to help.

Digital Blueprints

ECOMMERCE & MARKETING STRATEGY FOR AMBITIOUS BRANDS We specialise in developing compelling eCommerce, impactful creative, and marketing strategies for retail, eCommerce, food, beverage, FMCG, and startup brands. Whether you are a high-growth venture or an established global brand, our passion for your customer makes the end result unforgettable.

GROWTH Croissance

We are here to support your growth through innovative digital marketing practices. Our consulting activity in growth strategy, operational, digital as well as in marketing goes from advising to the realization of recommended projects starting from the source of the analysis of your data.

The Smart Founder

The Smart Founder is one of the leading eLearning coaching platforms for online store owners who are looking to systemize, scale, and profit more from their online store. We break online business down to basic building blocks, and teach you how to assemble them for legacy building success. Get proven processes, gain laser-like focus, and reprogram your thinking for Elite Founder abilities. Our mission is to help Business Owners at every level grow widely profitable brands and live lives of freedom. Our clients have made over $80,000,000 in online sales, and we’re just getting started. Every Founder can build a life of their dreams. The problem is nobody is teaching them how to set them selves up for future success, and how real money is actually made with an online business. We're changing that. Whether it's 1:1 coaching or a unique to you eLearning program, you'll find what you need to put the right pieces of the puzzle together for growth.

Leaf is a technology and data science company delivering performance intelligence solutions for next-gen ecommerce brands. Through a hybrid of hands-on expertise and our solutions Signal & Answers, we power superior decision-making and paid media spend efficiency for brands like ThruDark, SURI and DASH Water. We’re headquartered in the UK with a remote team that extends from Costa Rica to Jakarta, giving us 24hr coverage, many languages & glocal knowledge.