Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Become a Partner

Partner & Services Certified
Aventus
Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0(26)
Elite & Services Certified
Springboard
Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
5.0(105)
Partner
Hire Horatio
At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.
5.0(7)
Premier & Services Certified
omnie
omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
5.0(77)
Partner
CatalyzeX
CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.
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Elite Partner
Vervaunt
Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.
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Elite & Services Certified
TalentPop
TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0(37)

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Let us match you

Gorgias will do all the work to match you with the best Service Partners.

Meet Elisha, your Service Partner matchmaker.

A fully integrated digital agency delivering exceptional online experiences. WE DESIGN, BUILD, LAUNCH AND CONVERT. Over the past 20 years, our work has relied on expertise, flexibility and a willingness to find the best solutions. Our cross-disciplinary team of designers, developers, strategists and product managers work with our clients for the entire product lifecycle and after. We amplify visibility and improve conversions on behalf of our clients with holistic strategies and services based on unique consumer insights. Our data-driven approach enables us to constantly deliver best-in-class digital solutions. We deliver on all areas of digital, including: UX Research & Strategy UX & UI Design Website Design & Development WordPress Development Shopify & Shopify Plus Audits & Optimisation Search Engine Optimisation PPC/SEM Social Media Marketing Online Content Copywriting Digital Marketing Strategy & Consultancy Integrated Strategy Insights & Reports Tagging & Tracking Conversion Rate Optimisation Workshop Trainings & Guidelines

DORIS DEV is your on-demand product development team. We are a full suite product development agency based in NYC with a dedicated engineering and manufacturing team in HONG KONG We are a team of product development experts who can lead any project from idea to market, including design, engineering, sourcing, manufacturing, testing, distribution and beyond.

Varfaj’s mission is to help industry changing brands by taking technology off of their plate. We do this by assembling a lean team of senior experts to strategize and execute migrations to Shopify, website redesigns, and CRO optimizations. Our lean team ensures that each project gets the personal touch it deserves. From top to bottom, our designers, project managers, and developers cultivate a trusting relationship with our clients. This results in seamless projects and supercharged revenue. As a Shopify Plus Partner, our team has expertise with every type of Shopify project and pride ourselves on being flexible and collaborative partner.

300cbt is a full-service shopify store building & digital marketing agency from Seoul, South Korea. We are here to bring your brand to the Korean and global market and help you with every step of your cross border journey!

Aeolidia is a web & graphic design agency that works exclusively for creative businesses with a penchant for design. Whether it be brick & mortar shops or indie designers, we have been creating successful ecommerce experiences for over a decade and a half. The custom Shopify websites we create have a reputation for transforming businesses, taking them to the next level, and resulting in substantial improvements to ecommerce conversion rates and online sales. We also create logo and brand identity design, and support these services with stats analysis, product photography, copywriting, business naming, marketing strategy, and SEO.

Emberger Consulting LLC

We are a lifecycle marketing agency specializing in email, push, and SMS. Although we support an array of ecommerce and direct to consumer brands, our sweet spot is the food and beverage space. What makes us different is our affinity for technology and our project management expertise, meaning we carry a deep understanding of marketing technology and how to make it work for you.

Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.

Blue Land Partners

Our direct response advertising team manages over $80 million per year in Facebook, Google Adwords, Amazon and Instagram direct response ad spend Having worked with some of the world’s fastest-growing companies, our team of direct response advertising experts will help you reach more people, generate more leads and convert more customers than ever before. Whatever your goals, Blue Land Partners can help you achieve them with a customized direct response ad campaign that promotes your product or service in the most concise, appealing way possible to the audiences most likely to be interested

Hawke Media is an award-winning marketing consultancy based in Los Angeles, CA. It offers custom, data-driven marketing strategies to businesses of all sizes, offering its services on a month-to-month, a la carte basis. Founded in 2014, it continues to be the fastest-growing marketing consultancy in the nation and has serviced such clients as Verizon, Red Bull, Tamara Mellon, and more. Services: - Strategy - Media Buying - Lifecycle Marketing - Web - Content and Social - Branding and Production We've worked with over 3,500 brands since our inception making our depth of knowledge in marketing precise and unique. In 5 years, Hawke has grown from 7 to more than 160 full-time employees with offices in LA and NYC.

Lemonade Creative

INSPIRED BY ART & TECHNOLOGY, WE DESIGN AND EXECUTE DIGITAL BRAND STRATEGIES. CONTENT, DESIGN, DEVELOPMENT, E-COMMERCE, ERP, CRM, AND ALL THE THINGS THAT YOU DIDN'T THINK OF.

Human Element, Inc.

Human Element, Inc. has been serving the unique needs of its North American clients, creating success for B2B and B2C online stores since 2004. While rooted in development and support for leading eCommerce technologies, Human Element has evolved to deliver a full spectrum of services—from strategic consulting to digital marketing—to clients with whom it forms long-term, strategic partnerships. With more than 40 Adobe certifications on staff, Human Element is an Adobe Bronze Solution Partner and certified partner of Shopify, BigCommerce, Shopware, and Sana Commerce. With a focus on human-centered design, the company continues to prove its status as a premier service provider in the ever-changing digital commerce industry. Human Element is a seven-time recipient of the FastTrack award from Ann Arbor SPARK, as well as the Inc 5000 designation for four years running, in recognition of consistent year-over-year growth.

ATTN Agency is a full-service digital marketing agency with a focus on performance and growth. We provide marketing strategy and media buying services to brands + businesses spanning across all major digital advertising channels, such as paid social marketing, paid search marketing, and email marketing. Our marketing strategies are designed + developed based on each clients' unique goals. With a deep understanding of how digital content is consumed and spreads, ATTN Agency's strategists design, implement, and optimize a full-funnel approach to converting a prospect into a customer and in maximizing the lifetime value of each customer. Our media buyers and strategists are certified by Google, Facebook, Bing, Klaviyo, Hubspot, and more to ensure that our clients campaigns are always ahead of their competition. Start understanding your customer journey today with a performance audit from the strategists at ATTN Agency.

CedCommerce is a leading eCommerce platform and marketplace integrator whose vision is to build secure, optimized, and scalable integration tools and technologies for online sellers to offer them multichannel capabilities. CedCommerce is helping online Marketplaces to create an optimized integration ecosystem for a smooth seller onboarding, and streamlined product data feed flow. In close collaboration with partners like Google, Facebook, Walmart, and eBay, we have built over 50 sales channel tools for all major platforms viz Shopify, WooCommerce, Magento, BigCommerce, and Prestashop. Visit CedCommerce or follow them on Twitter, Linked In, YouTube, and Facebook for more.

Effigy is a Shopify support agency specializing in digital operations and tech stack management. We support best in class tools for testing and operations enhancements for brands doing between $1-5m annual sales, including subscription, email/SMS, 3PL and testing tools.

Equinox Agents is the leading provider of 24/7 live chat teams for support and sales for eCommerce and software companies with more than 25 employees. We will help you increase conversions and lower your churn while spending much less. Equinox is HIPAA, GDPR, ISO 27001 compliant and has completed over 1 million high-quality chat conversations. We are passionate about helping businesses deliver personalized human interactions through the entire customer journey at scale. Unlike your in-house teams who may need to handle communication via multiple channels, we deliver the same or better quality at a drastically reduced cost given our laser focus on the chat experience. Unlike global outsourced body shops, we have high-quality dedicated technical teams that only work with eCommerce and Software companies.

The retention marketing agency that gives a sh*t. You're after more revenue, greater profit and better retention, right? We're dialled in on that mission. Everboost is your DTC retention partner, focused on getting your customers to buy quicker, bigger and more often.

Emily Elvey Consulting

Are you looking to elevate your customer experience and drive sustainable growth for your business? You've come to the right place! I'm here to help you understand your customer and unlock the full potential of your business through expert guidance and tailored solutions. With a deep understanding of the pivotal role customer experience plays in today's competitive landscape, I am dedicated to partnering with organisations to drive sustainable growth and build strong, authentic, loyal customer relationships.

Futur Media is a Cardiff-based digital agency specialising in eCommerce design and development. We build fast, conversion-focused Shopify stores for ambitious brands — from custom theme builds and bespoke UX to ongoing optimisation and support. We work closely with growing DTC brands and established retailers to create online experiences that actually perform. Whether that's a ground-up Shopify build, a theme overhaul, or integrating tools like Gorgias to elevate customer experience post-purchase, we bring both technical depth and strategic thinking to every project. Our clients get a proper agency partnership, not a ticket queue. We're hands-on, responsive, and obsessive about the details that drive revenue.

Studio Zaferia is a holistic customer acquisition agency that crafts laser-focused experiences for digital SMBs and e-commerce brands.

More than just a full service agency Revolutionizing eCommerce with AI-powered solutions. Byteex is your full-service partner, turning cutting-edge technology into thriving online success! We're your strategic partner in AI-driven e-commerce, dedicated to pioneering solutions that set you miles ahead.

Your go-to performance marketing agency for cross-border growth. Get a specialist ecommerce marketing team on board for your Google Ads, Meta Ads and Email Marketing in English, German, French, Italian, Spanish & more! It’s our measured blend of proven marketing strategies and a deep-rooted understanding of international nuances that will help set your brand apart. We’re not just expanding your brand; we’re adapting it so seamlessly, it feels at home in every market. SOLID takes the guesswork out of marketing on a global scale. We help you navigate the global marketplace with both performance marketing expertise and cultural finesse. 🌍💪

Codilar Technologies

Codilar Technologies is your one-stop shop for all eCommerce and retail-related needs. As a full-service eCommerce agency, we have a presence in the UAE, India, and Singapore. Since our founding in 2015, we have specialized in creating custom eCommerce solutions for businesses worldwide. Our expertise spans Magento, Shopify, and WooCommerce development, providing robust platforms for building online stores. Additionally, we offer a wide range of services, including mobile app development, general eCommerce development, platform performance optimization, digital marketing, and Conversion Rate Optimization (CRO). Our focus is on building user-friendly, high-performing online stores to help businesses grow and succeed.

AG Solutions International

Growing Shopify brands eventually reach a point where customer support becomes harder to manage. Ticket volume increases. Processes become inconsistent. Too much work stays manual. Gorgias gets messy. Teams grow without clear SOPs or reporting. And AI gets added before the support operation behind it is ready. AG Solutions helps Shopify and eCommerce brands build customer support operations that are easier to manage, automate, and scale. We support brands across four areas: ✦ Customer Support Operations CX audits, workflows, SOPs, Help Centers, QA, KPIs, reporting, team structure, onboarding, and ongoing optimization. ✦ Gorgias Setup & Optimization New implementations, migrations, account audits, inbox structure, routing, rules, macros, automation, and Help Center setup. ✦ Gorgias AI Agent & Automation AI readiness, knowledge, Guidance, guardrails, handovers, testing, implementation, and ongoing optimization. ✦ Customer Support Teams Need additional capacity? AG Solutions can provide experienced Shopify and Gorgias-trained customer support agents supported by structured onboarding, SOPs, QA, coaching, and CX management. Our approach isn't to automate everything or immediately recommend more headcount. We first look at what your support operation actually needs: More people? Better processes? Better systems? More automation? Or a combination? Then we build from there. Led by April Dianne Guevarra-Jumawan: 🏆 13+ years in Customer Service & Support Operations 🏪 Trusted by 60+ Shopify brands 👩‍💻 Gorgias Official Service Partner Your brand is scaling. Your support should too. Need help figuring out where to start? Send us a message.

Hanno Fäßler | Dein eCommerce Wachstumspartner

Hanno helps eCommerce businesses to grow via social media. From conversion rate optimization to marketing via different social media platforms (like Google, Meta and TikTok).

Audacious Commerce

As an ambitious D2C or CPG founder whose business is generating $2 million or more in revenue, you've got a compelling vision and proof that your product resonates with the market. But now you're likely facing the challenges of scaling. You need to formalize how things run so you can achieve sustained growth and, ultimately, a successful exit. Without a clear, well-defined strategy and the right systems in place, you might be experiencing operational headaches, seeing profits shrink, and feeling stuck, unable to reach that next level of growth you know is possible. This can impact not just your business success, but also your personal time and well-being. That's where I come in. I develop and oversee the execution of strategic growth initiatives and implement the scalable systems that guide visionary D2C and CPG brands like yours towards an 8-figure exit within a three-year timeframe.

Hi, I'm Anja. I help e-commerce brands transform their customer experience through clear structure, smart systems, and scalable processes. From Gorgias setup to support flows, refund strategy, and team enablement, I bring clarity to complexity and help your CX team thrive. What I offer: * CX Audits: Full journey reviews, workflow evaluations, and automation health checks * Dispute and Refund Strategy: Sustainable frameworks for Stripe, Klarna, PayPal, and more * Review Strategy: Tactics to improve Trustpilot performance and strengthen public reputation * Gorgias Optimization: Rules, macros, tags, views, AI Agent setup, and Ticket Field structure * Performance Management: KPI improvements from CSAT and quality to response and resolution time * Workflow Design: Escalation paths, internal processes, and scalable documentation My approach is data-driven but always grounded in real customer needs. I focus on what works- not just what looks good in a dashboard- and build systems that improve outcomes for your team and your customers. I’ve worked across global marketplaces, SaaS companies, brokers, and e-commerce brands as a team lead and Head of Customer Service. I’ve coached managers at Booking.com as an accredited Active Manager Coach and helped scale CS teams in regulated, complex environments. From fashion and beauty to travel, pet care, HR, and FCA-regulated services, I bring a wide range of operational experience. I’ve led in-house and remote teams, collaborated with BPOs, and worked with native and non-native speakers across more than 35 languages to deliver service that scales without losing its human touch. Let’s build a CX operation that performs and lasts.

Accelerated Digital Media

ADM is a performance marketing agency focused on eCommerce and healthcare. Everything we do is focused on helping our clients achieve their goals, and we take pride in our deep knowledge, transparency, and experience. If your business is ready to take the next step in its growth, our team is ready to help you. We customize every strategy for your KPIs and objectives and always exemplify our values of a dedicated work ethic, integrity, and collaboration.

Your attention is your organization's most priced resource. Exec Functions helps you decide with confidence and execute with measurable impact. Expand your business to global scale, building thriving ecosystems! Create customer experiences that integrate seamlessly into your e-commerce Operations, Partner programs, Sales, Marketing & RevOps.

T.R.I. Consulting

T.R.I Consulting is a growth operations consultancy, working with D2C, Retail & Consumer Tech businesses to improve supply chain, logistics, revenue & customer success operations. We take an holistic look at your entire operational model across people, processes and platforms to identify areas for improvement and implement efficient processes that enable sustainable growth.