Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Gorgias will do all the work to match you with the best Service Partners.
Meet Elisha, your Service Partner matchmaker.
Matchmaking agent
Partner
Slash Themes
Slash Themes offers a range of Shopify themes that can be used to create online stores and sell products on the Shopify ecommerce platform. At Slash Themes, we’re develop Shopify premium themes that carefully made to improve online store’s performance and user experience. Our expert designers create each theme with a focus on search engine rankings, helping in eCommerce business get noticed. Our themes work well on all devices and screens, giving customers a great shopping experience. We are think about elements such as design, adaptability, and features to guarantee a smooth shopping experience and better search results. Focus on themes that fit e-commerce brand’s style and meet the needs of the customers you want to attract. Slash theme ensure to provide out standing customer support to our customer on time. Our Themes: 1. Mono - https://themes.shopify.com/themes/mono
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Partner
ONEDOT GmbH
Don't sell products, sell happiness. In order to have happy and returning customers in e-commerce, an online shop with excellent usability, the right customer approach and forward-looking technology is needed. With our holistic perspective on e-commerce, we help you to build sustainable shopping experiences and to constantly optimize based on both quantitative and qualitative data. Experience since 2011 As a specialized agency, we have been part of the e-commerce landscape for years and have been able to toast the awards we have won with our customers. Interdisciplinary The work on your shop combines creative minds from conception, design and text with the innovative power of our frontend and backend development. Target group oriented ongoing target group analyzes and user tests determine each of our decisions when planning and implementing e-commerce projects. In partnership In order to make our e-commerce solutions sustainable, we work with you to continuously optimize the shopping experience. Check out our blog with great insights: https://one-dot.de/insights/
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Partner
7 Rock Marketing, LLC
We are a team of digital marketers, SEO strategists, and technologists who are focused on providing value for our clients. We mainly focus on e-commerce clients specifically on the Shopify platform. We chose to work with clients as much as our clients chose us. Our partnerships are reserved only for clients who can benefit from our focused and systematic methods. Our core services include * Website Design & Development * SEO * Content Marketing * Email Marketing * Migrations to the Shopify platform We're a Los Angeles-based company, with years of experience in providing customer support, managing projects, and helping businesses scale their e-commerce operations to the next level.
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Partner
.VNS | Software Agency (VN Studios)
Founded 15 years ago, our software agency has been at the forefront of custom software development, adapting to the digital evolution. As Shopify experts since 2017, we specialize in advanced Shopify development and integrations. Partnering with Gorgias, we aim to redefine e-commerce customer experiences by seamlessly integrating our bespoke Shopify solutions with Gorgias’s cutting-edge customer service platforms. Together, we empower businesses to offer superior support and drive growth.
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Partner
Solutek Pro
Solutek Pro helps growing ecommerce brands build the systems, teams, and day-to-day operations behind great customer support, from the helpdesk itself to the people and processes that keep it running. We specialize in Gorgias implementation and customer support operations, but our work often goes beyond the helpdesk. We can build the support system, recruit and train the team using it, manage ongoing performance, and work directly with founders and leadership to improve the processes around the operation. Whether you're setting up customer support for the first time, migrating from another helpdesk, trying to get more out of an existing Gorgias setup, or need someone to take ownership of a growing support function, we can step in wherever you need us. Our services include: * Gorgias onboarding, setup, and optimization * Helpdesk migration and ecommerce integrations * Macros, rules, tags, views, ticket flows, and automations * AI setup and training * Help Center, FAQ, and internal knowledge base development * Customer support SOPs and escalation processes * Reporting and workflow optimization * Customer support recruitment and staffing * Agent onboarding and training * Team management and performance oversight * Coverage planning and support team scaling * Ongoing customer support management * Ecommerce operations and process improvement * Project management and cross-functional coordination * Affiliate and creator program support * Social media support and community management * Founder and leadership operational support For brands that need more than a traditional agency or BPO, Solutek Pro can also work as an embedded operations partner. That can mean taking ownership of projects, coordinating teams and vendors, supporting affiliate or creator programs, improving workflows across the business, and becoming the operational point person founders can rely on as the company grows. Our approach is intentionally hands-on. We don't just recommend a system and hand it back. We can build it, document it, train the people using it, manage it, and continue improving it as the business evolves.
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Partner
Ratz Pack Media
King of FB Ads
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Partner
BMO Media
At BMO Media, we are the pioneers of Lifecycle and Retention Marketing, helping businesses build lasting customer relationships while driving lifetime value and incremental revenue. Our expertise lies in e-commerce and the direct-to-consumer space, making us the best in class for these sectors. Whether you're a mid-market player or an enterprise brand, we offer premium services that drive results. What sets us apart is our commitment to excellence in advanced automation architecture. We take complex concepts and apply them to lifecycle programs that are not fully realized, turning your vision into reality. At BMO Media, we don't just focus on short-term wins. We're dedicated to supporting ROI-friendly programs that provide a continuous stream of revenue for years to come. We don't just build campaigns; we build legacies. Our expertise spans across various channels, making us the go-to partner for your marketing needs: * Email Marketing: We craft engaging and personalized email campaigns to connect with your audience on a personal level – while lowering customer acquisition costs and increased lifetime value * SMS Marketing: Utilizing the power of high engagement text messaging, we help you reach your customers wherever they are, creating meaningful interactions through a two-way conversation. * Loyalty & Referrals: Foster brand loyalty and tap into the referral potential of your customers with our tailored strategies using Klaviyo-integrated tools such as Yotpo, Friendbuy, Loyalty Lion & Smile.io. * Subscriptions: We optimize subscription models to build long-term customer relationships and recurring revenue streams and mitigate subscription churn with partners at ReCharge, Skio, Smartrr and Appstle. * Push Notifications: Engage users with timely, relevant, and non-intrusive push notifications that keep them coming back across either mobile apps, desktop or mobile push. * Direct Mail: We understand the timeless charm of direct mail and leverage it to cut through the digital noise with our partners at PostPilot or Postie. Join us in transforming your customer retention and lifecycle marketing efforts. Let's partner for success and ensure your brand's presence remains strong, long into the future.
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Partner
ROIROI Agency AB
ROIROI is an 360 e-commerce agency specialising in building ecommerce solutions, performance marketing and strategic advisory. We provide practical know-how and support to support your international growth, leveraging our long expertise in online retail and digital strategies for global growth. At ROIROI we focus on Direct to Consumer brands (DTC) specialising on scalability, globalisation and sustainable revenue growth. We work with some of the fastest growing brands in Northern Europe. With over 110 website implementations, 13 million orders and 150 mEUR in profitable ad spend and global Ecommerce projects with 35+ localised markets and multibrand platforms we’ve gathered the knowledge to bring expertise to businesses that are aiming for global growth. We see ourselves as a boutique agency at scale with a focus on adding real value and quality. We believe in achieving sustainable and honest results. Just as simple as that. Our three service pillars: PLAN Our advisory services are tailored to meet your unique e-commerce and marketing needs, drawing from a deep well of strategy and tech expertise to prepare your brand for its next big leap. BUILD Our team's vast experience in constructing scalable, high-performance websites means there's no challenge too big or detail too small for us to handle, from boutique online stores to complex enterprise platforms. GROW Utilising a proven model in performance marketing and CRM, we propel businesses to measurable, sustainable growth, maximising potential through our comprehensive understanding of technology and strategy. These are some of the detailed services we offer: * Web Development * Procurements & Platform Migrations * Technical Project Management * Due Diligence * Ecommerce Strategy * Technical SEO * Tracking & Measurability Advisory and Implementation * Marketing Strategy * Performance Marketing * UX & CRO Advisory * Interim Solutions * Localisation Strategy
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Partner
Creator
Your design partner that builds for the future. We excel in digital creative, building scalable, future-proofed sites and disruptive campaigns. Our expertise empowers startups and large enterprises to thrive and expand. 1. Bespoke scalable and future-proof web experiences 2. Specialists in extensive dataset management 3. Experts in creating bespoke applications and seamless integrations 4. Partnering with both small and large organisations, we provide equal attention and care MORE THAN JUST AN AGENCY We commit to one fundamental principle: delivering exceptional work. Whether you require our services on an as-needed basis, 24/7, or prefer us to collaborate closely with your team, we're dedicated to meeting your creative needs without any fuss. We are trusted partners with industry-leading tech companies to ensure that our clients stay at the forefront of online innovation. ON-DEMAND With our on-demand service, you have the flexibility to collaborate on ad-hoc individual projects, utilising our team of creative talent to produce top-tier solutions; though, it must be said, we prefer a relationship to a one-night stand. RETAINED We thrive on delving deep into your brand, building a partnership that consistently enhances value and delivers results over time. Opting for a retainer with us ensures a dedicated focus on your evolving needs, allowing for a more integrated approach and a deeper understanding of your objectives. This not only leads to more cohesive and strategic outcomes but also optimises your investment, as our familiarity with your brand translates into more efficient and impactful solutions. IN-HOUSE EXTENSION We excel in seamlessly integrating with your existing in-house team, extending your capabilities, and enriching your brand. We aim to be not just an addition, but a strategic extension, deeply aligned with your goals and fluent in your brand language. This collaboration fosters a synergistic environment where our expertise complements yours, leading to innovative solutions, shared growth, and a consistent, elevated brand experience.
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Partner
HiredSupport
HiredSupport is a top outsourcing customer service company, driven by a team of Customer Experience (CX) experts. Our commitment to crafting exceptional CX solutions knows no bounds, extending across various industries, including eCommerce, SaaS, retail, and beyond. We present a cost-effective, comprehensive 24/7 contact center solution to seamlessly manage your day-to-day business operations, covering live chat, email support, ticket management, voice services, back-office tasks, transcription, data entry, and more. We enhance your customer experience (CX), reduce operational expenses, increase your revenue, and consistently elevate Customer Satisfaction (CSAT) scores to an impressive 90% and above. Whether you seek customer service outsourcing or some other business process outsourcing task, our team is at your service around the clock, every day of the year—24 hours a day, 7 days a week, 365 days a year!
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Partner
Excevo
A UK based, outsourced customer service business. Tailoring solutions for small boutique brands, to large corporations. No requirement is too small, and no volume is too large. We specialise in AI innovations, live chat, email and phone calls. We implement the CRM platform, and ensure automations are in place to minimise the ticket volume with techniques harnessed over experience gained from the last 7 years in the industry.
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Partner
Exec Functions
Your attention is your organization's most priced resource. Exec Functions helps you decide with confidence and execute with measurable impact. Expand your business to global scale, building thriving ecosystems! Create customer experiences that integrate seamlessly into your e-commerce Operations, Partner programs, Sales, Marketing & RevOps.
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Partner
Verndale
Verndale is a digital experience agency, purpose-built to help marketing and technology leaders drive better outcomes, optimize their digital experience, and amplify the impact of their technology investments. We design and build web, mobile, and commerce experiences that unlock value in every step of the customer journey.
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Partner
Acquire BPO Pty Ltd
For nearly 20 years, we have been proud to be the backbone of some of the world’s largest brands and fastest-growing private and public companies. Banking & Financial Services, Direct Selling, eCommerce, Education, Energy & Utilities, Healthcare, Insurance, Logistics & Transportation, Media, Retail & Consumer Goods, Telecommunications and Travel & Leisure industries. In 2020, and backed by the operational expertise of the Acquire Group, Acquire.AI was launched as the AI and Automation consulting division of the group, specialising in developing AI and automation strategies for businesses that drive efficiency and unlock growth.
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Partner
Cobalt Commerce
We're a full-service Ecommerce agency focused on converting visitors into buyers, driving real results for your business.
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Partner
Hypergrow
Your partner in strategic eCommerce growth We build eCommerce experiences that increase conversions, AOV, and retention for brands. We do this through consumer-behavior-rooted and data-backed website CRO audits, website redesigns, and digital strategies to add revenue streams to your website. Top challenges we solve: * Positioning and value communication on your website: Say what your customers need to hear when they need to hear it to create a frictionless buying experience and build everlasting relationships. * eCommerce revenue acceleration: capture missed opportunities by making your site easier to navigate and use for your customers. * Website revenue diversification: expand into eLearning, paid communities, or paid media (as some examples) as additional revenue streams for your business. * Close customer data tracking gaps: we utilize the best AI-driven omnichannel customer intelligence platforms to make our CRO assessments. You'll leave with those same full-funnel insights and robust customer profiles to empower your marketing and leadership team. * eCommerce Platform Migration: Outgrowing your current platform? We seamlessly transition you to a scalable solution, resolving fulfillment, inventory synchronization, and other growth-related challenges. _____ Recent Success Story: For a client in the food space, we grew their Shopify sales by 37% (from $12M to $18M) and increased return orders by 46%. Their challenges were: retaining more customers and encouraging product subscriptions, transforming the thousands of recipe posts they had into sales funnels, and making their website easier to navigate for customers. Our solutions included: moving their Shopify Plus store to their main domain instead of a subdomain and restructuring their sitemap and main purchase flows to reduce friction and increase AOV. This included adding product subscriptions and quick buy options, a Build-Your-Own box feature, a macronutrients calculator lead gen tool, AI-powered product recommendations on product and cart pages, AI-powered category pages to show customers products they specifically were likely to buy and flavors they personally preferred (even for first-time visitors) and adding product quickbuy feature for WordPress recipe posts that would redirect the customer to the Shopify checkout with the recipe product. _____ Connect with us today at https://hypergrow.io to unleash the full potential of your eCommerce business.
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Partner
Vaulted Oak
Vaulted Oak provides ongoing support & maintenance for Shopify and WordPress. Vaulted Oak is part of Barrel Holdings and a closely affiliated sibling agency to Barrel, a leading digital agency focused on direct-to-consumer experience design. The group brings over 15 years of experience helping companies scale, maintain, and evolve their digital properties. As a fast growing digital agency, we are eager to collaborate with other innovative peers in a symbiotic partnership, combining our strengths to deliver cutting-edge digital solutions and elevate our collective impact in the industry.
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Partner
A New Orbit LLC
We specialize in first impression marketing, a new discipline for a short attention span world. We help you make a strong, clear impression in the first second of a customer encounter with you, piquing their interest and compelling them to stay engaged. We help with homepage, landing page, and product page optimizations, graphic design, copywriting, headline writing, product descriptions, value propositions, positioning, campaigns, ad copy, email copywriting, and storytelling.
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Partner
Tretanto
Tretanto es una agencia digital especializada en ecommerce: estrategia, desarrollo y optimización de comercio electrónico. Ayudamos a las marcas a diseñar, construir y escalar tiendas online de alto rendimiento combinando desarrollo web, marketing digital y optimización basada en datos. Nuestros servicios incluyen desarrollo de e-commerce, marketing digital, integraciones de plataformas y automatización que conectan las tiendas online con CRM, proveedores logísticos y marketplaces. --- Tretanto is a digital agency specialized in ecommerce strategy, development, and optimization. We help brands design, build, and scale high-performing online stores by combining web development, digital marketing, and data-driven optimization. Our services include e-commerce development, digital marketing, platform integrations and automation that connect online stores with CRMs, logistics providers and marketplaces.
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Partner
Taskaler
Taskaler is a business process outsourcing (BPO) provider specialising in customer services and back-office support for retail and eCommerce. Helping brands to stay competitive by keeping up with time-intensive back-office tasks and peaks in demand; to improve customer experiences. Full offshore support or a flexible extension to your team, we can provide experienced people to help you overcome challenges, without the cost associated with an in-house team. With offices in the UK and a service-delivery centre based in Lahore, Pakistan, we deliver cost savings of up to 50%, compared to onshore/UK. Our services: • 📞 CX Services – flexible outsourced customer services: peak capacity, contingency, on-demand, dedicated support • 💻 eCommerce services – web operations, digital marketing, photo retouching & editing • 🛒 Retail Services – back-office admin, insights & analytics, IT support Deep retail experience Not content with traditional outsourcers, Taskaler was founded upon deep experience gained from over twenty years within the retail industry itself. Being owner-managed, we can provide a high level of collaboration and flexibility that our clients find refreshing. Our speed and quality of execution will enhance your marketing efforts to create stand-out digital and customer experiences.
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Partner
Ontrack Digital
At Ontrack Digital, we specialize in helping Shopify businesses unlock their full potential through tailored Conversion Rate Optimization (CRO) strategies. With our expertise, we focus on increasing your profitability and scaling your business by fine-tuning every stage of your conversion funnel. Our personalized optimization programs are designed to maximize the results from your existing marketing campaigns, reducing your cost per acquisition and enabling you to scale faster and more effectively. By identifying the key drop-offs and pain points in your customer journey, we deliver actionable insights and impactful changes that drive measurable results. Backed by a team of CRO experts trained by some of the industry's leading practitioners, we bring proven methodologies and innovative solutions to your business. At Ontrack Digital, we don’t just optimize your website—we optimize your growth.
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Partner
Futur Media
Futur Media is a Cardiff-based digital agency specialising in eCommerce design and development. We build fast, conversion-focused Shopify stores for ambitious brands — from custom theme builds and bespoke UX to ongoing optimisation and support. We work closely with growing DTC brands and established retailers to create online experiences that actually perform. Whether that's a ground-up Shopify build, a theme overhaul, or integrating tools like Gorgias to elevate customer experience post-purchase, we bring both technical depth and strategic thinking to every project. Our clients get a proper agency partnership, not a ticket queue. We're hands-on, responsive, and obsessive about the details that drive revenue.
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Partner
On Brand Marketing Co
On Brand Marketing is a female-founded digital marketing agency specializing in digital strategy, social media management, website design, SEO, and branding. We are dedicated to creating original, intentional, and scroll-stopping content that articulates your brand voice and helps you become "that" brand in your industry. Working with us is more than just an exchange of services; it is a partnership, a collaboration, and a friendship. We believe that successful execution of any project requires strong communication and trust. That's why we promise to work closely with you, answering your questions, pivoting when necessary, and creating a final product that both you and we can be proud of. Join us at On Brand Marketing, where our commitment to your brand’s success goes hand-in-hand with building a genuine connection. Let’s create something amazing together!
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Partner
Sunrise Integration
For over 20 years, Sunrise Integration’s team of data integration experts has been developing fully customized enterprise software solutions, with a deep focus on e-commerce, logistics, SaaS software and more. From API integration and software product development to shipping logistics, we deliver high-end services and SaaS products for all kinds of businesses. "We craft custom software applications, data integrations and workflow solutions to transform your business so you can focus on what matters most"
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Partner
Audacious Commerce
As an ambitious D2C or CPG founder whose business is generating $2 million or more in revenue, you've got a compelling vision and proof that your product resonates with the market. But now you're likely facing the challenges of scaling. You need to formalize how things run so you can achieve sustained growth and, ultimately, a successful exit. Without a clear, well-defined strategy and the right systems in place, you might be experiencing operational headaches, seeing profits shrink, and feeling stuck, unable to reach that next level of growth you know is possible. This can impact not just your business success, but also your personal time and well-being. That's where I come in. I develop and oversee the execution of strategic growth initiatives and implement the scalable systems that guide visionary D2C and CPG brands like yours towards an 8-figure exit within a three-year timeframe.
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Partner
RETLI GROUP
We specialise in market-leading platforms to drive top-performing results. As RETLI GROUP, we start working by listening to you and understanding your needs We have a strategic approach to ensure that you reach your goals. We provide exceptional service, no matter where you do business. Our key to success is how we work. We review where you are, identify where you want to be and make a plan to reach there.
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Partner
Kirkby Consulting
With a decade of experience, Kirkby & White is your Shopify development team for complex Shopify needs & high-volume stores. We offer consulting, optimization, and Shopify development services for Shopify merchants.
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Partner
Saro Media
Saro Media, based in Sydney, is a premium eCommerce design agency specialising in tailored Shopify websites. We seamlessly blend creativity with cutting-edge software solutions for a unique digital experience.
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Partner
TGKS
Power up your Gorgias customer support with TGKS, your dedicated ITaaS partner. Just like a beautifully designed storefront delights shoppers, a smoothly running Gorgias setup delights your support team and your customers. We specialize in the technical backbone – from seamless implementation and tailored optimization to ongoing maintenance and expert support. Plus, we expertly handle integrations with any platform needed like Shopify, Magento, and many more, ensuring all your systems work in perfect harmony. Let us guide you through the entire Gorgias journey, connecting all the dots for a truly unified customer support experience. Think of us as the trusted engine that keeps your customer support team running at its best, no matter where your customer data resides.
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