Certified Partners
For Your Marketing, Web Development,
and Support Center

We're a team of creatives, developers, and managers focused on delivering tailor-made solutions, enhancing business processes, building e-commerce, and adapting businesses to the demands of the digital world. While technology paves the way for unprecedented solutions, it also brings a new level of responsibility. We create human-oriented software whose core lies in people’s lives, passions, and work. Industry Recognitions/Certifications: * Shopify Plus Partner * Shopify Experts * Pimcore Gold Partner * Adobe Magento-certified experts Key areas: * E-Commerce – Crafting unique themes, features, and sophisticated integrations into a complete experience have been a part of our portfolio for almost a decade. We’ll help you launch, scale or maintain your business. * Custom Development – We’re a web development partner that will help you grow your business and build your digital presence * Human-oriented design – We bring good and positive user experiences to life. Our aim is to make apps, products, and services that prove helpful, easy to connect, human-oriented, and designed to last.

Tretanto es una agencia digital especializada en ecommerce: estrategia, desarrollo y optimización de comercio electrónico. Ayudamos a las marcas a diseñar, construir y escalar tiendas online de alto rendimiento combinando desarrollo web, marketing digital y optimización basada en datos. Nuestros servicios incluyen desarrollo de e-commerce, marketing digital, integraciones de plataformas y automatización que conectan las tiendas online con CRM, proveedores logísticos y marketplaces. --- Tretanto is a digital agency specialized in ecommerce strategy, development, and optimization. We help brands design, build, and scale high-performing online stores by combining web development, digital marketing, and data-driven optimization. Our services include e-commerce development, digital marketing, platform integrations and automation that connect online stores with CRMs, logistics providers and marketplaces.

Wavai is a leading Shopify & Shopify Plus agency specializing in the design, development, and growth of high-performing, strategic e-commerce websites. We also offer tailored solutions using WooCommerce, WordPress, and Webflow to suit every brand’s unique digital needs. At Wavai, we envision a future where e-commerce is seamless, scalable, and deeply strategic. As platform experts rooted in the UAE and connected globally, our mission is to transform how brands in the region and beyond launch, grow, and evolve in the digital space—through design, development, and data-backed innovation. Whether you’re launching a new store or scaling an established brand, our team provides hands-on support across Shopify, WooCommerce, WordPress, and Webflow—covering everything from UX/UI design and custom development to growth strategy and digital marketing. As certified Shopify Partners and seasoned specialists in no-code and open-source platforms, we bring deep technical expertise and a modern, results-driven approach to every project. Let’s talk ecommerce.

DRINKS Amplify, powered by DRINKS, helps Shopify alcohol merchants scale and succeed with expert lifecycle marketing and eCommerce solutions. As the premier partner for alcohol brands and retailers, we combine deep industry expertise with advanced Shopify integrations to enable merchants to acquire, engage, and retain customers effectively. We drive customer retention with data-driven lifecycle marketing services, including email, SMS, and push notifications. Through personalized campaigns and AI-powered automation, we maximize engagement, repeat purchases, and lifetime value. Beyond lifecycle marketing, our team provides end-to-end web development and design services, creating visually stunning Shopify stores tailored to the unique needs of alcohol merchants. From custom themes to optimized checkout flows, we ensure online stores deliver exceptional user experiences that drive conversions while meeting complex alcohol sales regulations. Our custom Shopify themes are designed to be both impressive and compliant with industry-specific requirements. With DRINKS Amplify, alcohol merchants gain the tools, expertise, and support needed to thrive in the competitive eCommerce landscape, transforming their digital presence into a powerful growth engine.

Mod-à-Tech is a fashion, beauty, luxury & lifestyle digital consulting studio helping founders with brand strategy, partnerships, and building a successful online presence.

528DIGITAL is the go-to marketing agency for businesses looking for a personalised approach to digital marketing. As a small boutique agency, we are dedicated to providing our clients with a unique and tailored experience that caters specifically to their needs and goals. With over 30 years of experience in the industry our team has the skills and expertise to take your business to the next level. Don’t settle for a generic marketing plan, trust the experts at 528DIGITAL to deliver a customised strategy that works for you.

We specialize in first impression marketing, a new discipline for a short attention span world. We help you make a strong, clear impression in the first second of a customer encounter with you, piquing their interest and compelling them to stay engaged. We help with homepage, landing page, and product page optimizations, graphic design, copywriting, headline writing, product descriptions, value propositions, positioning, campaigns, ad copy, email copywriting, and storytelling.

HiredSupport is a top outsourcing customer service company, driven by a team of Customer Experience (CX) experts. Our commitment to crafting exceptional CX solutions knows no bounds, extending across various industries, including eCommerce, SaaS, retail, and beyond. We present a cost-effective, comprehensive 24/7 contact center solution to seamlessly manage your day-to-day business operations, covering live chat, email support, ticket management, voice services, back-office tasks, transcription, data entry, and more. We enhance your customer experience (CX), reduce operational expenses, increase your revenue, and consistently elevate Customer Satisfaction (CSAT) scores to an impressive 90% and above. Whether you seek customer service outsourcing or some other business process outsourcing task, our team is at your service around the clock, every day of the year—24 hours a day, 7 days a week, 365 days a year!

We design business evolution through Data, Technology & Creativity.

Shopify Partner and Expert specializing in launching small and medium sized e-commerce businesses with a focus in recurring revenue. Developer, designer, and strategist in one.

Hi, I'm Anja. I help e-commerce brands transform their customer experience through clear structure, smart systems, and scalable processes. From Gorgias setup to support flows, refund strategy, and team enablement, I bring clarity to complexity and help your CX team thrive. What I offer: * CX Audits: Full journey reviews, workflow evaluations, and automation health checks * Dispute and Refund Strategy: Sustainable frameworks for Stripe, Klarna, PayPal, and more * Review Strategy: Tactics to improve Trustpilot performance and strengthen public reputation * Gorgias Optimization: Rules, macros, tags, views, AI Agent setup, and Ticket Field structure * Performance Management: KPI improvements from CSAT and quality to response and resolution time * Workflow Design: Escalation paths, internal processes, and scalable documentation My approach is data-driven but always grounded in real customer needs. I focus on what works- not just what looks good in a dashboard- and build systems that improve outcomes for your team and your customers. I’ve worked across global marketplaces, SaaS companies, brokers, and e-commerce brands as a team lead and Head of Customer Service. I’ve coached managers at Booking.com as an accredited Active Manager Coach and helped scale CS teams in regulated, complex environments. From fashion and beauty to travel, pet care, HR, and FCA-regulated services, I bring a wide range of operational experience. I’ve led in-house and remote teams, collaborated with BPOs, and worked with native and non-native speakers across more than 35 languages to deliver service that scales without losing its human touch. Let’s build a CX operation that performs and lasts.

The retention marketing agency that gives a sh*t. You're after more revenue, greater profit and better retention, right? We're dialled in on that mission. Everboost is your DTC retention partner, focused on getting your customers to buy quicker, bigger and more often.

We are your strategic partner, dedicated to scaling your business with high-quality technology, design, CRO, CXO, and comprehensive digital solutions. As Shopify Plus experts and one of the top agencies in Spain, we specialize in helping merchants grow through complex technological projects. Additionally, we'll support you in becoming a data-driven company, ensuring you maximize the potential of your online store! ✉️ info@webmefy.com

ROIROI is an 360 e-commerce agency specialising in building ecommerce solutions, performance marketing and strategic advisory. We provide practical know-how and support to support your international growth, leveraging our long expertise in online retail and digital strategies for global growth. At ROIROI we focus on Direct to Consumer brands (DTC) specialising on scalability, globalisation and sustainable revenue growth. We work with some of the fastest growing brands in Northern Europe. With over 110 website implementations, 13 million orders and 150 mEUR in profitable ad spend and global Ecommerce projects with 35+ localised markets and multibrand platforms we’ve gathered the knowledge to bring expertise to businesses that are aiming for global growth. We see ourselves as a boutique agency at scale with a focus on adding real value and quality. We believe in achieving sustainable and honest results. Just as simple as that. Our three service pillars: PLAN Our advisory services are tailored to meet your unique e-commerce and marketing needs, drawing from a deep well of strategy and tech expertise to prepare your brand for its next big leap. BUILD Our team's vast experience in constructing scalable, high-performance websites means there's no challenge too big or detail too small for us to handle, from boutique online stores to complex enterprise platforms. GROW Utilising a proven model in performance marketing and CRM, we propel businesses to measurable, sustainable growth, maximising potential through our comprehensive understanding of technology and strategy. These are some of the detailed services we offer: * Web Development * Procurements & Platform Migrations * Technical Project Management * Due Diligence * Ecommerce Strategy * Technical SEO * Tracking & Measurability Advisory and Implementation * Marketing Strategy * Performance Marketing * UX & CRO Advisory * Interim Solutions * Localisation Strategy

Your design partner that builds for the future. We excel in digital creative, building scalable, future-proofed sites and disruptive campaigns. Our expertise empowers startups and large enterprises to thrive and expand. 1. Bespoke scalable and future-proof web experiences 2. Specialists in extensive dataset management 3. Experts in creating bespoke applications and seamless integrations 4. Partnering with both small and large organisations, we provide equal attention and care MORE THAN JUST AN AGENCY We commit to one fundamental principle: delivering exceptional work. Whether you require our services on an as-needed basis, 24/7, or prefer us to collaborate closely with your team, we're dedicated to meeting your creative needs without any fuss. We are trusted partners with industry-leading tech companies to ensure that our clients stay at the forefront of online innovation. ON-DEMAND With our on-demand service, you have the flexibility to collaborate on ad-hoc individual projects, utilising our team of creative talent to produce top-tier solutions; though, it must be said, we prefer a relationship to a one-night stand. RETAINED We thrive on delving deep into your brand, building a partnership that consistently enhances value and delivers results over time. Opting for a retainer with us ensures a dedicated focus on your evolving needs, allowing for a more integrated approach and a deeper understanding of your objectives. This not only leads to more cohesive and strategic outcomes but also optimises your investment, as our familiarity with your brand translates into more efficient and impactful solutions. IN-HOUSE EXTENSION We excel in seamlessly integrating with your existing in-house team, extending your capabilities, and enriching your brand. We aim to be not just an addition, but a strategic extension, deeply aligned with your goals and fluent in your brand language. This collaboration fosters a synergistic environment where our expertise complements yours, leading to innovative solutions, shared growth, and a consistent, elevated brand experience.

Marmeto is one of APAC's largest, fastest agencies, with 1200+ Shopify and Shopify Plus brands. Their brands include household names like Levis, Birkenstock, and US Polo. With a proven track record of delivering cutting-edge e-commerce solutions to clients across industries, Marmeto works as a growth partner specializing in e-commerce design and development that helps retail brands grow and scale their online sales. Marmeto's primary solutions include: * Design & Development * Third-Party Integration * Store Optimization * Custom Mobile Apps * Store setup & maintenance * Performance Audit

Du bist auf der Suche nach Unterstützung um deine Anpassungswünsche in deinem bestehenden Onlineshop umzusetzen oder brauchst einen neuen Online Shop, um dein Business auf’s nächste Level zu bringen? Unser junges Team aus E-Commerce Expert:innen ist spezialisiert auf Shopify, plentymarkets & xentral ERP und freut sich, dir als langfristiger Partner zur Seite zu stehen. Wir freuen uns auf die Zusammenarbeit!

Building the foundation today, built for tomorrow. We bring strategy, design, and engineering together to connect DTC, B2B, and Retail/POS on one scalable Shopify foundation. We help brands unify support, commerce, and customer experience into a unified, revenue-driving ecosystem.

Prende is a leading e-commerce solutions provider in Lima, Peru, serving clients around the world. With a focus on empowering businesses with innovative solutions, we leverage our expertise as Shopify Experts. Partnering with Gorgias, we seamlessly integrate advanced customer support solutions into e-commerce operations. Why Partner with Prende? * Local Expertise: Based in Lima, Peru, we possess a deep understanding of the Latin American market, offering personalized experiences tailored to regional preferences. * Shopify Mastery: As certified Shopify Experts, we bring extensive experience in Shopify development, optimization, and support, ensuring our clients' online success. * Strategic Alliance with Gorgias: Our partnership with Gorgias provides access to best-in-class customer support solutions, enhancing efficiency and satisfaction for Shopify merchants. * Comprehensive Support: From initial setup to ongoing maintenance, we provide comprehensive assistance, ensuring our clients receive continuous support aligned with their business objectives. * Scalable Solutions: Our offerings, ranging from basic support tools to advanced features, cater to businesses of all sizes and industries, adapting to their evolving needs. Our Services: * Gorgias Integration: Seamlessly integrate Gorgias' platform into Shopify operations for world-class customer service and support. * E-commerce Consultation: Receive expert guidance tailored to Shopify merchants' needs, leveraging our extensive experience in Shopify development and optimization. * Conversion Rate Optimization (CRO): Enhance your Shopify store's performance and maximize conversions with our CRO strategies, tailored to optimize user experience and drive sales. * Digital Marketing: Accelerate your online growth with our digital marketing services, including SEO, PPC advertising, content marketing, and social media management, designed to increase visibility, attract traffic, and boost sales. Get in Touch: Ready to take your Shopify store to new heights? Contact us today to schedule a consultation and learn more about how we can help you achieve your e-commerce goals. Contact Information: * Email: hello@prende.agency * Phone:+51 991 158 434 * Website: www.prende.agency * LinkedIn: https://www.linkedin.com/company/prende-pe/ * Schedule now: www.calendly.com/prende

ASCENT DIGITAL DEVELOPS BEST-IN-CLASS E-COMMERCE, CUSTOM ERP, CRM, AND MARKETING AUTOMATION TO RUN AND GROW YOUR BUSINESS. We are a one-stop shop for your enterprise technology and marketing automation needs. We offer software solutions that encompass ERP, CRM, sales, books, manufacturing, logistics, HR, customer service, and everything else in between. To help grow your business we offer custom e-commerce solutions, punchout catalogs, and marketing automation solutions. For e-commerce solutions, we offer better design quality, technical capability, and Google web core vitals performance than your typical developers. We provide award-winning design and leading development capabilities. Our themes perform better than off-the-shelf themes. Better Google core vitals performance helps your website generate more traffic from improved SEO scores and helps increase conversion rates from a better UX design. As an Adobe Bronze Solutions Partner and a Microsoft Solutions Partner

Gravitas, Acumen & Co (GAC)—a consulting and business process outsourcing firm founded by former SSENSE managers—we bring deep expertise in customer experience (CX) solutions that directly impact sales growth and customer loyalty. Our services focus on leveraging AI and automation to streamline operations, reduce costs, and enhance customer satisfaction. The processes we can help you with are: * Claims management for PDNR (Product Delivered Not Received), lost, damaged, or missing items, reducing refund rates by up to 15% and increasing customer retention. * Escalation management and negative review management, improving online ratings and potentially boosting sales by 5-9%. * Fraud prevention outsourcing to safeguard revenue. * General email and chat support outsourcing, with faster responses linked to a 20% boost in customer lifetime value. * CX Technology Migration (e.g., from Zendesk to Gorgias) * Employee performance and engagement management to boost retention and reduce costs; studies show that lowering turnover by 5% can cut hiring and training expenses by up to 25%, with average savings of $10,000–$15,000 per agent retained. * CX management training with ensuing support to ensure that the skills learned are integrated and lead to results * Quality monitoring to allow your top talent to focus on higher value issues Our services focus on leveraging AI and automation to streamline operations, reduce costs, and enhance customer satisfaction. We achieve up to 70% of case resolutions without human intervention through a structured three-phase approach: Phase 1: Outsourcing and Optimization In this initial phase, we perform tasks manually while refining processes. This foundation phase ensures accurate, organized data and establishes efficient workflows, creating the ideal conditions for automation. Phase 2: Introducing AI for Low-Risk Processes Once optimized, we implement AI for low-risk processes, aiming to resolve 15-20% of cases without human interaction. By starting with less complex interactions, we ensure that AI can efficiently handle basic inquiries, freeing up human agents for more nuanced cases. Phase 3: Scaling AI for Advanced Resolution Building on the learnings from earlier phases, we scale up AI capabilities to handle increasingly complex interactions. This allows us to achieve 50-70% resolution without human involvement. Previous/current clients include many fashion, mobility and consumer brands mid-size companies.

Trusted to build Shopify’s most complex experiences. * Unified Commerce for D2C, B2B, and Retail * Complex Integrations for Legacy Systems * Large Catalogs & Extensive Content * Unique Client Use teifitecases

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On Brand Marketing is a female-founded digital marketing agency specializing in digital strategy, social media management, website design, SEO, and branding. We are dedicated to creating original, intentional, and scroll-stopping content that articulates your brand voice and helps you become "that" brand in your industry. Working with us is more than just an exchange of services; it is a partnership, a collaboration, and a friendship. We believe that successful execution of any project requires strong communication and trust. That's why we promise to work closely with you, answering your questions, pivoting when necessary, and creating a final product that both you and we can be proud of. Join us at On Brand Marketing, where our commitment to your brand’s success goes hand-in-hand with building a genuine connection. Let’s create something amazing together!

theNEST’s vision is to become a supportive force for eCommerce businesses valuing sustainability and human-focused transformational leadership. Recognizing the power of leadership that balances the heart with the bottom line. Through our partnerships, we're poised to make a lasting impact in the business realm. We offer services through: Human Centered Leadership & Group Coaching Human Centered Company Culture Programs Transformational Customer Service Programs theNEST is a practice towards transformation for the group or individual whose purpose is to serve the customer, the collective, and the community.

Established in 2013, First & Third is a boutique Content and eCommerce web agency with a deep expertise in strategy, web design, & development. We are a team of Shopify Plus experts specializing in custom design, custom front end + backend builds, migrations, custom theming, working with our clients to enable successful marketing campaigns, and app integrations (such as Gorgias). We are obsessed with turning complex problems into intuitive solutions. Achieving your goals to your specifications is our priority and you can count on us to deliver the right solution and on schedule. First & Third offers services to businesses in a multitude of verticals at any stage of growth - from angel investment to publicly traded companies located around the United States.

Your Gorgias setup is quietly costing you customers. Here's how to stop it. Every day your macros are disorganized, your automations don't exist, and your AI Agent sits untrained, you're paying for it twice: once in agent hours spent on tickets that shouldn't need a human, and again in the customers who churn because your response time can't keep up with your order volume. Here's the part most support teams get wrong: they think the fix is switching tools, or hiring more agents. It's neither. I've watched brands running Gorgias at a fraction of its capacity, and brands running the exact same plan with the same headcount handling double the volume without breaking a sweat. The difference was never the software. It was whether anyone ever built it properly. I've built support operations from a single agent to a team of ten, and optimized helpdesks handling 300+ tickets a day, so whatever size your team is right now, I've likely built for it. One brand had three shops, three sets of processes, and zero automation, every reply typed by hand. I trained Gorgias's AI Agent on their actual cases instead of leaving it on defaults. Routine tickets now close themselves before they ever need a human. Another team had no SOPs at all, just tribal knowledge in people's heads and every reply reinvented from scratch. I built the macro library and the reference chart that ended that. Replies got faster, more consistent, and their agents got their attention back for the tickets that actually need judgment, like damage claims. Message me. I help DTC brands stop customer service from being a cost centre and turn it into the growth channel it should be.

TheCommerceShop, founded in 2009, is a leading provider of e-commerce development and digital marketing services, dedicated to helping businesses enhance their online presence and boost revenue. Our expertise spans website development, search engine optimization (SEO), pay-per-click (PPC) advertising, and customer experience optimization, ensuring tailored solutions that drive results.

At Souk Agency, we’re a team of growth experts, strategists, full-stack marketers, developers, and designers, united by a passion for helping businesses scale smarter and more sustainably. We craft tailored, data-driven strategies that optimize every stage of the customer journey, from acquisition and conversion to long-term retention.