Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Become a Partner

Partner & Services Certified
Aventus
Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0(26)
Elite & Services Certified
Springboard
Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
5.0(105)
Partner
Hire Horatio
At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.
5.0(7)
Premier & Services Certified
omnie
omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
5.0(77)
Partner
CatalyzeX
CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.
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Elite Partner
Vervaunt
Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.
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Elite & Services Certified
TalentPop
TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0(37)

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Gorgias will do all the work to match you with the best Service Partners.

Meet Elisha, your Service Partner matchmaker.

Slash Themes offers a range of Shopify themes that can be used to create online stores and sell products on the Shopify ecommerce platform. At Slash Themes, we’re develop Shopify premium themes that carefully made to improve online store’s performance and user experience. Our expert designers create each theme with a focus on search engine rankings, helping in eCommerce business get noticed. Our themes work well on all devices and screens, giving customers a great shopping experience. We are think about elements such as design, adaptability, and features to guarantee a smooth shopping experience and better search results. Focus on themes that fit e-commerce brand’s style and meet the needs of the customers you want to attract. Slash theme ensure to provide out standing customer support to our customer on time. Our Themes: 1. Mono - https://themes.shopify.com/themes/mono

Digital Forward

The e-commerce partner for a profitable and scalable business Based on our Shopify-based architecture, coupled with our e-commerce business formula based on unit economics, we steer your digital business towards profitability. We are not a digital marketing or development agency. We are an end-to-end e-commerce agency. With our modular system of tools and services based on the latest technology, we provide an e-commerce platform with a relevant premium customer experience in an operationally efficient and scalable way.

At Cxstomer, a women-owned business, we're all about positively impacting the BPO industry, where not-so-great working conditions are sadly still common for customer care professionals. Our principles are simple: pay well, treat people with kindness and respect, and teach them how to have a good work/life balance. We partner with fast-growing startups to help scale their customer support operations with dedicated teams based in Jamaica and the Philippines. We understand the importance of providing exceptional customer service and work closely with our partners to ensure their customers always receive an exceptional, on-brand human experience. Areas of expertise include e-commerce, DTC, fintech, mobile app support, and startups in general who are ready to take their support to the next level. What sets us apart from other BPOs is our hands-on approach to building and scaling support alongside our partners while managing forecasting, VOC analysis, documentation, KB buildouts, and process improvement. Our team does not sit back and wait for black-and-white instructions - we take the initiative to improve your operation and continuously make recommendations along the way.

Leading digital product design and development firm that specializes in cutting-edge technologies like AI, serverless, and headless tech. We offer a suite of services tailored to the unique needs of e-commerce, including UX/UI design, storefront and app development, and bespoke solutions.

Du bist auf der Suche nach Unterstützung um deine Anpassungswünsche in deinem bestehenden Onlineshop umzusetzen oder brauchst einen neuen Online Shop, um dein Business auf’s nächste Level zu bringen? Unser junges Team aus E-Commerce Expert:innen ist spezialisiert auf Shopify, plentymarkets & xentral ERP und freut sich, dir als langfristiger Partner zur Seite zu stehen. Wir freuen uns auf die Zusammenarbeit!

Fruit Salad Studio

A female-led Shopify agency for creative and independent businesses. We specialise in all things e-commerce and automation.

At Spark Agency, we ignite digital transformations that propel businesses into the forefront of their industries. Established with a passion for excellence and a commitment to innovation, our boutique agency specializes in crafting bespoke digital experiences that resonate with target audiences and drive measurable results. Our team of experts, hailing from diverse backgrounds in marketing, web design, development, and creative strategy, brings a unique blend of creativity, technical prowess, and strategic insight to every project. We believe in the power of collaboration and work closely with our clients to understand their vision, challenges, and goals. Our portfolio spans a wide range of services, including: * Web Design and Development: We create stunning, user-friendly websites that reflect your brand's essence and engage your visitors. * Search Engine Optimization (SEO): Our SEO strategies are designed to increase visibility, drive traffic, and improve conversion rates. * Performance Paid Media: We optimize your advertising spend across platforms to ensure maximum ROI. * Creative Design: From logos to landing pages, our creative solutions tell your story in a compelling way. * Business & Marketing Strategy: We provide comprehensive strategies that align with your business objectives and market dynamics. Success stories from clients like Organic Olivia and Dr. Jennifer Luis ND highlight our commitment to delivering excellence. With Spark Agency, you're not just getting a service provider; you're gaining a partner dedicated to lighting up your business's potential. Let's ignite your digital journey together.

Ecommerce Partners

ECommerce Partners is an Ecommerce Development Agency with experts spanning across the digital business eco-system. We build brands and drive sales with a holistic cross-channel approach to optimize our client’s ecommerce profitability. ECommerce Partners has offered comprehensive solutions to growing businesses online since 1998, each delivered solution was designed to maximize traffic and engagement while improving conversions. Whether you are building an ecommerce store from scratch, re-platforming, or just want to enhance your existing site, we can help. Our ecommerce Services include: Strategy, Implementation, Support, and Marketing. Collaborating with ECommerce Partners means our team of ecommerce strategists, developers, and marketing experts become an extension of your in-house team.

Whistl Contact Solutions offers outsourced call-handling services managed within the UK. With highly experienced agents, Whistl ensures every conversation is empathetic and intelligent to manage both inbound and outbound customer communications on behalf of other businesses. Across multiple channels, from phone to email, live chat, and social media. Our Contact Centre agents are focused on delivering high-quality customer interactions and work to a first-contact resolution approach to decrease repeat enquiries and boost customer satisfaction. Whistl’s outsourced service enhances customer experience and saves on operational costs, allowing businesses to scale more cost-effectively. The Whistl Group offers a cohesive portfolio of businesses that provide efficient, high-quality, and competitively priced services to support retailers and brands in attracting new customers and delivering products to their nominated locations. The service offering includes: · Contact Centre Solutions · Doordrop Media and Sampling Services · Cross-Border Solutions · Parcel Delivery Management Services · Fulfilment Solutions · Mail Management Services

WOW24-7 is a top-ranked multilingual 24/7/365 boutique human-led, tech-enabled, data-driven, customer-obsessed BPO headquartered in Afton, Wyoming, with service delivery centers across Western Europe, Eastern Europe, and Latin America. It specializes in delivering effective solutions to medium-sized businesses and focuses on providing customer care to Apparel & Fashion, Retail, and E-commerce companies worldwide. WOW24-7 claims to deliver an unattainable competitive advantage for every client.

Elit-Web specializes in revenue-focused digital marketing strategies, leveraging the most profitable channels—SEO, PPC, and SMM. Our team carefully analyzes each business to determine the most effective mix of channels, ensuring maximum return on investment and sustainable growth.

At Souk Agency, we’re a team of growth experts, strategists, full-stack marketers, developers, and designers, united by a passion for helping businesses scale smarter and more sustainably. We craft tailored, data-driven strategies that optimize every stage of the customer journey, from acquisition and conversion to long-term retention.

theNEST’s vision is to become a supportive force for eCommerce businesses valuing sustainability and human-focused transformational leadership. Recognizing the power of leadership that balances the heart with the bottom line. Through our partnerships, we're poised to make a lasting impact in the business realm. We offer services through: Human Centered Leadership & Group Coaching Human Centered Company Culture Programs Transformational Customer Service Programs theNEST is a practice towards transformation for the group or individual whose purpose is to serve the customer, the collective, and the community.

Unified Shopify Plus Enterprise Development that Evolves with AI Direct-to-Consumer + Business-to-Business + Point of Sale + Wholesale Migrations, custom builds, site maintenance, A/B Testing, and site speed. Our teams heavily focus on CRO, AOV and CLV. Proven at scale: 1,000+ stores supported and $5B+ in merchant revenue across D2C, B2B, Wholesale, and POS. Do the things you dream of doing with Arctic Grey.

Somos la comunidad #1 de educación en español para vendedores en Shopify. En nuestra plataforma, encontrarás: * Cursos y capacitaciones * Membresias * Consultorías * Proveedores certificados de e-commerce Tenemos más de 12 años de experiencia vendiendo en línea, y más de 6 años en la parte educativa, por ello, fuimos reconocidos como los primeros y únicos Shopify Education Partners en todo Latinoamérica.

Trusted to build Shopify’s most complex experiences. * Unified Commerce for D2C, B2B, and Retail * Complex Integrations for Legacy Systems * Large Catalogs & Extensive Content * Unique Client Use teifitecases

We set up and connect Gorgias for eCommerce brands, integrating order and customer data to centralize support and reduce manual work. As a full-service team, we also offer development, design, and marketing services to support growth beyond the inbox. CORE SERVICE AREAS Technical Services * Storefront Implementation & Migrations * Site Maintenance & Support * eCommerce Data Analytics * eCommerce Integrations Marketing Services * SEO * Email Marketing * Paid Media * Branding & Web Design * Content & Copywriting Support

Lustre Lagoon is a Canada-based boutique retention marketing agency specializing in Klaviyo & Omnisend email + SMS for DTC ecommerce brands. We provide full-service email marketing management that grows repeat purchases, LTV, and revenue from email, without adding more work to your internal team. Why choose us? * Family-owned, Canadian-based, and no outsourcing: You work directly with our core team. * Boutique with a 10-client cap: Senior attention, fast turnaround, and a premium level of service. * 6+ years in retention email: Proven done-for-you systems across strategy, segmentation, and lifecycle optimization. * Long-term partnerships: We're proud to say that many of our clients have continued working with us for 5+ years. * Industry-leading results: Our 2025 client average was 42.33% of revenue attributed to email. * Compliance-forward: We follow best practices aligned with CASL, CAN-SPAM, and GDPR for consent, list hygiene, and responsible sending. Since 2020, we’ve partnered with top ecommerce brands in spaces including health & wellness, beauty & skincare, vitamins & supplements, animals & pets, jewelry, apparel, sporting equipment, toys & games, home goods, retailers, and more. Ready for a second set of expert eyes on your Klaviyo or Omnisend account? Book a free consultation call for a mini audit + actionable tips you can use right away. No obligations: https://lustrelagoon.com/contact-us/

Your design partner that builds for the future. We excel in digital creative, building scalable, future-proofed sites and disruptive campaigns. Our expertise empowers startups and large enterprises to thrive and expand. 1. Bespoke scalable and future-proof web experiences 2. Specialists in extensive dataset management 3. Experts in creating bespoke applications and seamless integrations 4. Partnering with both small and large organisations, we provide equal attention and care MORE THAN JUST AN AGENCY We commit to one fundamental principle: delivering exceptional work. Whether you require our services on an as-needed basis, 24/7, or prefer us to collaborate closely with your team, we're dedicated to meeting your creative needs without any fuss. We are trusted partners with industry-leading tech companies to ensure that our clients stay at the forefront of online innovation. ON-DEMAND With our on-demand service, you have the flexibility to collaborate on ad-hoc individual projects, utilising our team of creative talent to produce top-tier solutions; though, it must be said, we prefer a relationship to a one-night stand. RETAINED We thrive on delving deep into your brand, building a partnership that consistently enhances value and delivers results over time. Opting for a retainer with us ensures a dedicated focus on your evolving needs, allowing for a more integrated approach and a deeper understanding of your objectives. This not only leads to more cohesive and strategic outcomes but also optimises your investment, as our familiarity with your brand translates into more efficient and impactful solutions. IN-HOUSE EXTENSION We excel in seamlessly integrating with your existing in-house team, extending your capabilities, and enriching your brand. We aim to be not just an addition, but a strategic extension, deeply aligned with your goals and fluent in your brand language. This collaboration fosters a synergistic environment where our expertise complements yours, leading to innovative solutions, shared growth, and a consistent, elevated brand experience.

Ecommerce Arcade

Level up your ecommerce game with strategy, smarts, and heart. Ecommerce Arcade is a micro agency specializing in design + strategy for small, creative, product-based businesses. From brand identity design, Shopify websites, Klaviyo email and SMS marketing, we've got you covered so you can focus on your creative zone of genius.

Louise is more than just a customer experience (CX) agency—we’re a hands-on operations partner for DTC brands, focused on helping you streamline processes, enhance customer satisfaction, and save money where it counts. We specialize in helping brands scale efficiently, ensuring you’re equipped for the spotlight—whether it’s a Shark Tank surge, national TV feature, or a partnership with major retailers. With Louise, you’ll always have the right foundation in place to handle demand, delight customers, and grow sustainably.

Wir bauen KI-Support/Sales-Assistenten, die reden wie deine Mitarbeiter, nur Schneller und Immer

Susanne Gruber Consulting

Your Gorgias setup is quietly costing you customers. Here's how to stop it. Every day your macros are disorganized, your automations don't exist, and your AI Agent sits untrained, you're paying for it twice: once in agent hours spent on tickets that shouldn't need a human, and again in the customers who churn because your response time can't keep up with your order volume. Here's the part most support teams get wrong: they think the fix is switching tools, or hiring more agents. It's neither. I've watched brands running Gorgias at a fraction of its capacity, and brands running the exact same plan with the same headcount handling double the volume without breaking a sweat. The difference was never the software. It was whether anyone ever built it properly. I've built support operations from a single agent to a team of ten, and optimized helpdesks handling 300+ tickets a day, so whatever size your team is right now, I've likely built for it. One brand had three shops, three sets of processes, and zero automation, every reply typed by hand. I trained Gorgias's AI Agent on their actual cases instead of leaving it on defaults. Routine tickets now close themselves before they ever need a human. Another team had no SOPs at all, just tribal knowledge in people's heads and every reply reinvented from scratch. I built the macro library and the reference chart that ended that. Replies got faster, more consistent, and their agents got their attention back for the tickets that actually need judgment, like damage claims. Message me. I help DTC brands stop customer service from being a cost centre and turn it into the growth channel it should be.

Finer Digital Agency

Finer Digital Agency is an Ecommerce-Service Provider focused on Shopify. We offer not only the creation of online stores but advise on all related topics, such as product development, product design, image processing, shipping, industry-specific conformities and more. Always with the focus on the success of our customers.

Spera Digital Consulting Services

Hey @Spera, we're all about revolutionizing business processes by strategically redesigning and reengineering them. Our cutting-edge methodologies transform outdated operations into highly efficient and cost-effective systems. Experience the impact of our expertise firsthand – with an average 10X reduction in operational costs. And that's not all. We go beyond cost savings, converting traditional cost centers into thriving value centers. Solutions for e-commerce comapnies/D2C's: 1. Business Analytics 2. Supply Chain Management & Logistics 3. Digital Payment Services 4. Digital Marketing Services 5. Customer Experience Management https://in.linkedin.com/company/speradigital

ROIROI Agency AB

ROIROI is an 360 e-commerce agency specialising in building ecommerce solutions, performance marketing and strategic advisory. We provide practical know-how and support to support your international growth, leveraging our long expertise in online retail and digital strategies for global growth. At ROIROI we focus on Direct to Consumer brands (DTC) specialising on scalability, globalisation and sustainable revenue growth. We work with some of the fastest growing brands in Northern Europe. With over 110 website implementations, 13 million orders and 150 mEUR in profitable ad spend and global Ecommerce projects with 35+ localised markets and multibrand platforms we’ve gathered the knowledge to bring expertise to businesses that are aiming for global growth. We see ourselves as a boutique agency at scale with a focus on adding real value and quality. We believe in achieving sustainable and honest results. Just as simple as that. Our three service pillars: PLAN Our advisory services are tailored to meet your unique e-commerce and marketing needs, drawing from a deep well of strategy and tech expertise to prepare your brand for its next big leap. BUILD Our team's vast experience in constructing scalable, high-performance websites means there's no challenge too big or detail too small for us to handle, from boutique online stores to complex enterprise platforms. GROW Utilising a proven model in performance marketing and CRM, we propel businesses to measurable, sustainable growth, maximising potential through our comprehensive understanding of technology and strategy. These are some of the detailed services we offer: * Web Development * Procurements & Platform Migrations * Technical Project Management * Due Diligence * Ecommerce Strategy * Technical SEO * Tracking & Measurability Advisory and Implementation * Marketing Strategy * Performance Marketing * UX & CRO Advisory * Interim Solutions * Localisation Strategy

CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.

Saro Media, based in Sydney, is a premium eCommerce design agency specialising in tailored Shopify websites. We seamlessly blend creativity with cutting-edge software solutions for a unique digital experience.

A UK based, outsourced customer service business. Tailoring solutions for small boutique brands, to large corporations. No requirement is too small, and no volume is too large. We specialise in AI innovations, live chat, email and phone calls. We implement the CRM platform, and ensure automations are in place to minimise the ticket volume with techniques harnessed over experience gained from the last 7 years in the industry.